We already use Dentrix (or another PMS). Won't this conflict with it?
No. ClinicInsightOS layers on top of your PMS. Currently supporting Open Dental, with additional PMS integrations expanding. It doesn't replace your PMS. Your PMS keeps recording the data; we act on it automatically, with zero disruption to daily operations.
Will my patients know they're talking to an AI?
Yes. The AI identifies itself as calling from your practice and never claims to be human. It's designed to handle scheduling conversations naturally, and every conversation is fully transcribed for your team's review.
What does it cost, and what results should we expect?
Three month-to-month packages: Starter is $249/month + $500 setup, Core is $500/month + $1,000 setup, and Core + Marketing is $800/month + $1,500 setup. As an example, a conservative illustrative scenario runs about $3,150/month recovered against a $500 fee.
Is it HIPAA compliant?
The platform is HIPAA-aligned with enterprise-grade security. Any exchange of protected health information is governed by a signed Business Associate Agreement.
We already send recall reminders through our PMS. How is this different?
PMS reminders are generic blasts to everyone due for a visit. ClinicInsightOS identifies exactly who has gone dormant and personalizes the message from their own history. Unlike a one-and-done reminder, ClinicInsightOS continues the personalized follow-up sequence until the patient responds, helping your team consistently work opportunities that might otherwise be missed.
Can we cancel anytime?
Yes. Every package is month-to-month. Cancel anytime with 30 days' written notice, no long-term contract required. Pricing is locked at signing, so there are no surprise renewals.
How do I stay in control of what goes out to my patients?
Your clinic defines and approves the responses and scripts used to train the AI receptionist before they go live. Your team can pause, edit, or override those communications at any time, so the AI follows the communication standards your practice has approved.
Will this replace my front-desk staff?
No. ClinicInsightOS handles the repetitive, time-consuming outreach that front-desk teams often don't have time for—calling dormant patients, responding to missed calls, and filling cancellations. Your team focuses on patients in the chair and higher-value work. Think of it as extra capacity, not replacement.
